Oct 2025 — Now
Loovi · Salesforce Developer
- Redesigned the case object's permission architecture: moved from profile sprawl to a least-privilege model with private OWD, a thin base profile, and modular permission sets. Configured ownership-based sharing rules to grant the read/write access that private orgs make tricky.
- Built custom Apex REST endpoints (@HttpPost) to ingest data from an external portal. Handles complex JSON deserialization and creates cases plus satellite records in one transaction, keeping relational integrity and atomicity.
- Designed Record-Triggered Flows for SLA management, integrated with Apex actions for the heavier business logic. Built LWCs embedded in Screen Flows (progress indicators) to guide multi-step user flows.